• Can I order a draft for my paper?

    Yes, you can add this service when placing your order. Very often, our customers order drafts because they help them make sure that their writers are on the right track. Pay attention that the draft will be available to you after 50% of the deadline. Also, you should know that this service requires an extra payment.

  • What assignment type should I choose if I cannot find the needed one on your list?

    In this case, you will need to get in touch with our support managers and ask them for assistance. One of our support team representatives will study your instructions carefully and assist you with placing an order.

  • Will you share my personal information with third parties?

    No, the personal information of our clients is carefully protected from disclosure. To avoid any privacy issues, we have implemented the rule that does not allow our writers to know the names of the customers. At the same time, you should understand that we need to keep the personal information of our writers private as well.

  • Do you guarantee good grades? How can I be sure that you will provide me with a good-looking paper?

    Although we do not guarantee any grader for obvious reasons, you can be sure that we will provide you with papers of the highest quality. To fuel your confidence, we would like to inform you that all of our writers hold either Ph.D. or MA degrees and can cope with the most sophisticated academic tasks. If you check our testimonials page, you will find many positive reviews from our customers. Also, you can check some samples written by our experts that will help you understand that the quality provided by our writers is truly exceptional.

  • I want to make sure that my assignment can be completed. Can I do it before placing an order?

    Of course. You can share your instructions with our support managers via e-mail or Live Chat and they will inform you whether we have writers who can complete your task.

  • I have already completed a part of my paper. Can you finish it for me?

    Yes, sure, we can finalize your paper instead of you. You will just need to provide us with a detailed description of your project and attach the document that should be completed. If you experience any difficulties with placing an order, you can ask our support managers for assistance.

  • Do I have to pay for a preferred writer if I choose the supreme level?

    If you choose a supreme level of quality, it means that your assignment will be assigned to one of our top 30 writers specializing in your discipline. Moreover, you will receive a Detailed Plagiarism Report with the comments of one of our quality assurance managers on the plagiarism score. However, if you want to cooperate with a specific writer, you will need to add this option when placing the order. Our Writing Department will make sure your preferred writer will be assigned to your order right away.

  • Can you complete my online test?

    Sure, you will just need to place a correct order. When making an order on our website, you will need to choose the “Online Exam” order type. Then, you will need to attach all the necessary materials, files, and instructions that should help your writer get prepared for your test. Do not forget to provide us with the accurate date of your test, as well as inform us about its duration. Finally, you will need to provide your writing assistant with valid login details so that they could access your test without any problems.

  • I have some issues with paying for my order. What should I do?

    We want to let you know that we do not work with the payments directly. In case of experiencing any payment issues, you will need to try using another debit/credit card, browser, or device. In case you still cannot pay, feel free to contact our support managers for assistance.

  • How can I request a revision?

    You are free to request a revision of your paper within a free revision period. To send a revision request directly to the writer, you will need to go to My Orders – Completed Orders. Then, you will need to find the required order and select a Revision Request option. Make sure to provide your writer with clear comments for revision. If you have no opportunity to log in, you can contact our support managers and ask them to send your revision request to the writer.

  • How long will it take to assign a writer for my order?

    Our writing department does its best to assign an appropriate writer to each order as soon as possible. Usually, it takes from a couple of minutes to several hours to find a suitable expert. However, depending on the assignment complexity, the urgency of the task, as well as availability of the writer, it may take more time.

  • Can I negotiate the price for my order?

    The prices established on our website are stable, though you can always contact our support managers to discuss special offers available to you. What is more, we have a good affiliate system at our service, which provides our customers with attractive discounts. If you place an order now, the chances are high that you will get a great discount.

  • Can the writer purchase the book necessary for my assignment?

    According to our rules, customers should provide all the files and materials necessary for completing their orders on their own.

  • I was notified about the refund of my order. How long will it take?

    The refund process may take from 3 to 5 working days, depending on the rules and policies of your bank or payment processing company.

  • I have chosen the wrong urgency when placing an order. Can I get my paper earlier?

    Yes, we can take good care of your request. However, in accordance with our policies, you will need to pay the difference between the two urgency options. For example, if you have ordered your paper with a 3-day deadline, but you actually need it in six hours, you will need to pay the compensation covering the difference between the two deadlines. If you want to learn more about placing a compensation order, you should contact our support managers and ask for help.

  • How can I know that my paper was edited?

    To make sure that your paper will be double-checked by one of our quality assurance managers, you will need to order a VIP service that is called “Get an order proofread by an editor.” Once you add this option to your order, you can be sure that a skilled editor will be working on your paper ensuring your 100% satisfaction.

  • Where can I access my paper?

    At the end of your deadline, you will need to log in to your personal account where you will find your paper. Also, you will receive an e-mail with a link for downloading your document.

  • Can you deliver my paper earlier if the writer completes it?

    Here, at our writing service, we work in accordance with the deadlines set. The urgency chosen by the customer influences the price of the order. Therefore, we cannot ask our writers or editors to do their work faster without the appropriate compensation. If you need to get your paper earlier, you will need to pay the price difference.

  • What makes EssaysLab more trustworthy than others?

    EssaysLab believes in building strong and trusting relationships with our customers by providing them with quality writing services, each and every time they place an order with us. Quality service is assured through extensive communication channels, the hiring of quality professionals to carry out the custom writing process, and a customer money-back guarantee. We value your trust and strive to earn it with every order entrusted to us.

  • What do you mean by ‘custom service’?

    EssaysLab is aware that the term 'custom service' has come to mean an array of different things these days. However, we really mean what we say: we are custom service. Our interface program is custom designed to enable our clients to: 1. Contact our customer service personnel if there are any order-related questions. 2. Place and pay for each order online. 3. Provide specific instructions for each custom writing assignment, including number of pages required, number of sources needed and any specific details related to the order. 4. Upload any required materials, guidelines, or images needed for completion of the order. 5. Communicate with the assigned writing professional during the writing process in order to provide additional clarifications, or request a revision. Download the completed order directly from the customer account panel and get it via e-mail.

  • Who do I contact when I have questions regarding my order?

    To streamline the writing process, our interface is designed to enable customers to contact their writing professionals directly. This reduces errors in communication through third parties, and increases performance and quality of workmanship. However, should clients choose to speak with a customer service representative for any reason, EssaysLab.com can be contacted directly through one of several means, 24 hours a day and seven days a week.

  • Can I contact the writer when ordering essay writing services from EssaysLab?

    Our interface is designed to enable customers to contact their writing professionals directly in order to speed the writing process. This option is perfect for reducing errors caused by communication through third parties, and increasing performance and quality of workmanship. Although if clients choose to speak with a customer service representative for any reason, EssaysLab.com can be contacted directly 24 hours a day and seven days a week.

  • What payment methods do you accept?

    We are doing our best to make payments comfortable for you. That's why all payments are made through 100% secure payment systems known worldwide. We accept all major credit and debit cards.

  • How do I know my paper isn’t plagiarized?

    EssaysLab screens all finished products through anti-plagiarism software as a part of our order completion process. We use these programs for every order checking as your academic success is our writing success. That's why delivering plagiarism-free papers is our main aim. Our professional writers are aware of our screening process and are equally dedicated to providing customers with high quality custom essays. Each member of our team is aware of the high penalties associated with plagiarism in most colleges, and universities, and we strive to ensure that none of our custom writing products is plagiarized in any way.

  • Can I directly communicate with the writer working on my assignment?

    Yes, you can! Once you place your order or inquiry, feel free to log into the system to check your order status, send messages to your writer or our support staff, upload additional files ( if they do not contradict initial requirements or are uploaded prior to the writing process), submit payment, and much more!

  • What if I am not completely satisfied with my assignment?

    When choosing essay writing services at EssaysLab.com, you have an option of free revision for assignment you have ordered. You can apply for a free revision within 2 days after the order was completed. Please note: we do our best to fulfill your initial paper requirements. That's why we ask our customers to give precise instructions and all possible details because during writing process, you will be unable to change order requirements and basic order information.

  • How do I order essay writing services at EssaysLab?

    To place an order with EssaysLab place cursor on "Order Now" button to go to the order page. Do not hesitate to contact us if we can be of any assistance. Fill in the form, providing as much information as possible, to be sure about our meeting all of your paper requirements.

  • What if I need specific resources?

    We will happily use any sources that you need. In the instruction field, you can either provide us with the source name to be used in your assignment, or you may also upload the source as an attachment to the ordered paper.

  • Will you send my paper on time?

    Our mission is to deliver all papers without any delays, while also presenting them professionally to exceed your expectations. Our team guarantees that every paper written by our company meets your needs. It is imperative that you receive your paper on time and that the paper contains all the information specified in your instructions. Please, make sure you upload all instructions on time and provide timely clarifications to our requests regarding order details. Prompt cooperation from the customer’s side is highly appreciated, implying on-time delivery of all orders.

  • Do you have a Money-Back Guarantee?

    Our goal is to produce a paper that will guarantee satisfaction. If you believe that your writer did not follow instructions, you can request a free revision during 2 days after order delivery. You will only have to send your comments regarding specific parts that should be adjusted. However, please mind that customers should not change order instructions in their revision requests. If you are not pleased with the revised file, you can request a refund during 14 days after order delivery. In case of plagiarism issues, please send us a plagiarism report for investigation. You can find more details about revisions and refunds in the section “Terms of Use.”